CASE STUDY
Outsourcing services for core operational systems
industry
Travel and Transportation
background
The client is a global leader in the transportation and logistics (Shipping lines) industry. Significant work backlog particularly in the information systems supporting its operational business processes, high costs and difficulty in procuring skilled technical resources with sound knowledge of Shipping Lines industry were the key drivers to setup a captive ODC.
solution
We engaged with the client for a three-year engagement to setup a captive ODC to provide SLA based services across the entire application landscape. The diverse technology landscape included applications on SAP, J2EE, Microsoft and iSeries platforms. In addition, improvement in software development processes through a formalized assessment was a key goal. The ODC achieved CMM level-3 certification within 12 months. All work backlog was eliminated within 6 months and turnkey projects were delivered on-time with a budget reduction of over 30%.