CASE STUDY
Stabilize/Enhance ERP System and Business Case for North America SAP Implementation
industry
Consumer goods
background
The client is a global leader in beverage alcohol. The client had a heavily customized ERP system with high support costs, low user satisfaction and lack of ability to adapt to business changes.
solution
We provided the following services to address the business challenges –
- Stabilize ERP foundation by leveraging core ERP functionality and minimizing ongoing custom modifications
- Root cause analysis of incidents with appropriate resolutions to stabilize ERP foundation and reduce incidents by over 50% in 3 months
- Improve user satisfaction through tailored Education and Training in all functional areas (Manufacturing, Procurement, Customer Service, Finance)
- Reduced the number of enhancement requests by over 80% in 6 months. The remaining enhancements requests were primarily in reporting and analytics which had limited capabilities in ERP system.
- Expert level product expertise including leveraging shared services resulting in significantly higher service levels and 40% reduction in costs
- Worked with CIO/leadership team to develop a business case for North American SAP implementation